HIPAA-conscious AI review management for medical practices. Respond to every review professionally without risking patient privacy, and build the online presence your care deserves.
7-day free trial. No credit card required.
One wrong word in a review response — confirming a patient was seen, referencing a condition, or mentioning a treatment — is a HIPAA violation. Many practices simply never respond because the risk feels too high.
Your clinical care might be excellent, but a 45-minute wait or a surprise bill generates a 1-star review that overshadows everything else.
Your receptionist handles check-ins, insurance verification, and phone calls. Asking them to craft thoughtful, legally safe review responses adds liability.
Google, Healthgrades, Vitals, Zocdoc, and RateMDs all have reviews about your practice. Monitoring them all is a full-time job nobody signed up for.
Connect your Google, Yelp, and Facebook listings. Every review from every platform flows into a single medical practice dashboard.
ReplyBase learns how you communicate and generates 3 response options that sound like you wrote them. Pick one in a single tap.
Your reply goes live on Google or Facebook immediately. No copy-pasting, no switching tabs, no forgetting to follow up.
“Waited over an hour past my appointment time. When I finally saw the doctor, the visit lasted 5 minutes. Then I got a bill for $380 that my insurance apparently didn't cover. The front desk couldn't explain why. Very frustrating experience.”
Robert, I understand how frustrating that experience must have been — your time and your trust matter to us, and we fell short on both. I'd like to personally look into the billing concern and discuss the wait time issue with our scheduling team. Would you mind calling our office at (562) 555-0100 and asking for our patient relations coordinator? I want to resolve this for you directly. — Dr. Patel
AI generates responses that never confirm, deny, or reference patient appointments, conditions, or treatments. It acknowledges the concern and redirects to private resolution — exactly what HIPAA compliance requires.
Send patients a review request after their appointment. Timed to arrive after they've left the office but before the experience fades.
Google, Healthgrades, and Facebook in one dashboard. See all patient feedback in a single view with sentiment tracking.
Place at the front desk. Happy patients leave a Google review. Patients with concerns fill out a private form — giving your practice a chance to resolve issues before they become public.
Monday morning summary: new reviews across all platforms, rating trends, top patient concerns, staff mentions, and action items.
Track reviews for competing practices in your area. Understand what patients value and where competitors fall short.
We were terrified of responding to reviews because of HIPAA. ReplyBase's AI generates safe, professional responses that we feel confident posting. Our Google rating improved from 3.8 to 4.4, and new patient inquiries are up 30%.
Founding-customer testimonial from beta. We're swapping in real names + photos as customers approve their consent forms.
ReplyBase Pro is $49/mo. Starter is $29/mo. 7-day free trial — no card required. See full pricing →
| Feature | ReplyBase | BrightLocal | EmbedSocial |
|---|---|---|---|
| Starting price | $29/mo | $59/mo | $29/mo |
| AI response generation | ✓ | — | Limited |
| Review management included | ✓ | Top tier only | ✓ |
| SMS review requests | ✓ | — | — |
| QR code review funnel | ✓ | — | — |
| Competitor monitoring | ✓ | ✓ | — |
| One-click reply posting | ✓ | ✓ | ✓ |
| White-label for agencies | ✓ | ✓ | Limited |
| Built for medical practices | ✓ | — | — |
The AI never confirms a patient was seen, never references diagnoses or treatments, and never discloses any protected health information. It generates responses that acknowledge the reviewer's concern in general terms and redirect to a private, secure channel for resolution.
Every response is a draft that you review before posting. The AI is a starting point, not an autopilot. On the Managed plan, auto-responses still follow HIPAA-safe templates that have been reviewed by healthcare compliance consultants.
We currently monitor Google, Yelp, and Facebook with direct integration. Healthgrades and Zocdoc monitoring is on our roadmap. You'll be the first to know when it's live.
Yes. The dashboard can filter reviews by provider when patients mention specific doctors by name. Each provider can see their own review summary.
All data is encrypted at rest and in transit using industry-standard AES-256 encryption. Our infrastructure runs on Supabase (enterprise-grade PostgreSQL) with row-level security policies. We do not store PHI.
7 days with full Pro features. No credit card required. No obligation.
We're a few weeks into public launch. Our founding medical practices are why we ship every day. Try Pro free for 7 days — we answer every email.
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